Gastro Health is seeking a Full-Time Care Coordinator Lead to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This role offers:
- A great work/life balance
- No weekends or evenings – Monday thru Friday
- Paid holidays and paid time off
- Rapidly growing team with opportunities for advancement
- Competitive compensation
- Benefits package
Duties you will be responsible for:
- ·Leads front office team and activities, including but not limited to managing timekeeping/absences/adherence to dress code and reporting infractions to management
- Reports any behavioral issues to the Patient Experience Leadership Team in a timely manner.
- Scheduling of patients.
- Liaising with clinical staff.
- Provides mentorship to team.
- Ensures the patients are dealt with in an efficient, professional, and caring manner.
- Assisting the management team with recruitment Hiring and training staff and managing the shift schedules.
- Ensures all admin procedures are followed.
- Ensures accurate Collection of Patient details, insurance and identification details.
- Ensures Verification of Benefits takes place when required.
- Ensures collection of any copays/self-pay is accurately collected and processed.
- Responsible for ensuring all scheduling protocols are followed.
- Provides coverage for any absences/shrinkage within the offices.
- Answers calls/emails as required.
- Tending to patients' complaints and questions and providing exceptional customer service.
- Maintaining office supplies and equipment.
- Other duties as assigned.
Minimum Requirements:
- 1 year or more of medical front office experience
- 2 years of customer service experience in a patient facing environment
- 1 year experience solving patient issues in a friendly and timely fashion
We offer a comprehensive benefits package to our eligible employees:
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here to learn more about the location.
Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!